Support is a flat monthly price per game, added on top of usage. Each plan includes everything in the one before it.
Community
FreeFor studios getting started with self-guided exploration of AccelByte services.
Standard
$1,000 per title / moCore support and resources for studios looking for foundational guidance.
- Everything in Community
- LiveOps Monitoring (24/7)15 min incident response*
- Dedicated Support8-hour response time*
- Quarterly EngagementsWith Solutions Architect
Professional
$5,500 per title / moReal-time access to experts to provide hands-on support and guidance from development through production.
- Everything in Standard
- Dedicated Support2-hour response time*
- Dedicated Account Manager
- Dedicated Solutions Architect
- Onboarding support
- Weekly status updates
- Comprehensive launch planning & readiness review
- Private Slack channel
Enterprise
CustomStrategic technical collaboration for large-scale, custom, or complex co-development projects.
- Everything in Professional
- Dedicated Support30 min response time*
- Product Workshops and Roadmap Sessions
- Support for Source Code Access
- Support for "Bring Your Own Infrastructure"
- Launch weekend "War Room" Coverage
- Co-development and QA Engineers
Same plans as on AGS pricing.